Terms of Service

1. Scope and eligibility

The service is operated under the name aivideo-generator.net, with Singapore as its country of registration. You must have the legal capacity and any authorization required to use the service and enter this agreement. If you act for an organization, you must be authorized to bind it.

Your applicable order terms and policies expressly presented for a particular feature also form part of the agreement. Mandatory rights provided by applicable law take precedence over conflicting provisions.

2. Accounts and security

Provide accurate account and contact information and keep it current. Protect your password and verification links, and promptly report suspected unauthorized access to support. Do not sell accounts, share access to evade restrictions or impersonate another person.

You are responsible for activity you authorize through your account. We may require reasonable information to verify ownership before handling account, payment or refund requests; never email your password, verification code, API key or complete payment credentials.

3. Service scope and generation

Available features, models, parameters and prices are those displayed on the website. Generation is asynchronous and depends on provider capacity, queue conditions and input suitability; an estimate is not a guaranteed completion time.

AI output may contain mistakes, omissions, distortions or content similar to other users’ results. Review outputs before use. Samples and inspiration cards do not guarantee an identical result, and an image preview is not proof of a completed video.

4. Rights in submitted content

Submit only content you own or are authorized to use, including images, music, footage, trademarks, likenesses and voices. Obtain the permissions required from identifiable people and other rights holders. Do not submit private or confidential material without authority to share it.

You retain the rights you already hold in your inputs. You grant us a limited, non-exclusive permission to receive, store, review, process and transmit them to the providers needed to deliver the requested service and enforce these rules. Uploading does not itself authorize public display or promotional use of your originals.

5. Prohibited use

Pornography, graphic gore, drugs and political content are prohibited.

Do not bypass review, account bans, credit checks, upload quotas or access limits; use other accounts to evade enforcement; attack the service; abuse automated requests; or reverse-engineer credentials or other users’ private files.

6. Upload eligibility and limits

An available credit balance above 0 is required. Images: 5 MB each, 100/hour; videos: 100 MB each, 10/hour; audio: 1 MB each, 50/hour. Limits use 1 MB = 1,048,576 bytes and a rolling hour. Reservations and rejected uploads count toward the hourly quota. Uploads expire 6 hours after reservation.

Upload valid files within the displayed size, count and expiry limits.

7. Content restrictions

Pornography, graphic gore, drugs and political content are prohibited.

Originals are private and kept for at most 6 hours. Prohibited content may be deleted and accounts suspended.

8. Personal data and service providers

We process account and contact details, authentication and security information, prompts and uploaded content, task records, credit and order history, and relevant support or audit records for operation, security, review and dispute handling. Authorized staff access information only as needed for those purposes.

Content needed for review or generation is transmitted to the corresponding external service providers. Payment or email providers receive information needed for their respective functions when those functions are enabled. Processing may occur in different countries and is subject to applicable requirements and provider terms; do not upload information you are not authorized to share.

The upload retention limit applies to uploaded media, not automatically to account, order, security or audit records. Such records may be retained as necessary for account operation, accounting, security, legal obligations or a dispute. Email support to request access, correction or account deletion; we may verify your identity and explain any legally required retention.

9. Private storage and expiration

Originals are private and kept for at most 6 hours. Prohibited content may be deleted and accounts suspended.

Results are kept for at most 24 hours. Only submitted parameters are displayed; download your files promptly. Each click creates a new link, valid for one download or 10 minutes, whichever comes first.

10. Credits, prices and task settlement

Prices are shown in USD. Check the selected package, model, output parameters and quoted credit cost before confirming a purchase or generation. Account credit history and the task’s final status record the resulting settlement.

Generation reserves the quoted credits, successful completion consumes the reservation, and a failed or cancelled task returns reserved credits according to its final state. Cancellation may not stop a request already received by a provider. Returned task credits are an account balance adjustment, not a cash refund. Expired or revoked subscription credits cannot be restored by a later task refund.

Credits are a right to use the service within aivideo, not a deposit, investment or transferable currency. Promotional credits have no cash refund value. Dodo Payments is the merchant of record for purchases processed through Dodo Payments; its applicable buyer terms govern payment processing together with mandatory law.

Monthly credits expire at the end of each billing period and do not roll over. Upgrades charge the full new monthly price immediately, replace remaining plan credits and start a new monthly cycle. Downgrades take effect at the next renewal. Canceling stops the next charge; remaining plan credits expire on the period end date.

For an approved partial refund, credits deducted equal the original package credit allowance multiplied by the refund amount divided by that invoice’s actual paid amount, capped at the available balance. An approved full refund clears all remaining account credits. Refunds do not automatically cancel renewal.

The monthly plans are USD 5 for 350 credits, USD 14 for 1,000 credits, USD 70 for 5,500 credits and USD 280 for 22,000 credits. Subscriptions renew automatically until canceled. The billing day follows the subscription date, with shorter months handled by Dodo Payments; the next renewal date is shown in Billing. Read the separate Privacy Policy and Refund Policy linked below before registering or subscribing.

11. Refund requests for remaining credits

An account in normal standing may request a refund of its remaining credits by emailing sctm002@gmail.com. Include the account email, relevant order numbers, the remaining balance and your request. Sending an application does not automatically complete a refund.

Support verifies the account, actual payment records, remaining credits and unsettled tasks before confirming any refundable amount and processing arrangements. Avoid using the credits you are requesting to refund while the request is being checked, as the remaining balance can change. Credits returned from failed tasks are handled separately from cash refunds.

Accounts banned for violating this agreement or platform rules are not eligible for refunds of remaining credits or order payments, whether the ban is for a fixed number of days or permanent. Mandatory legal refund rights remain unaffected. You may appeal a ban to the same support address; an appeal alone does not lift it.

12. Using generated results

Your use of results remains subject to applicable law, rights in your inputs and the relevant model or provider terms. The service does not guarantee that every result attracts copyright protection, is unique or is free of third-party claims.

Before publishing or commercial use, check factual accuracy, licenses, trademarks, privacy and likeness rights, and any AI-disclosure or labeling requirements. Do not use a generated likeness or voice to deceive people, and do not treat output as professional legal, medical or financial advice.

13. Restrictions, deletion and suspension

To address violations, security incidents or abuse, we may reject tasks, remove material, restrict features or suspend an account for a specified number of days or permanently. Suspension can also stop access to private material and the submission of new tasks.

Reserved credits for existing tasks are handled according to their final state. A credit adjustment does not remove the refund exclusion for accounts banned for violations. To appeal, provide the account email, task or order identifiers and supporting information to sctm002@gmail.com.

14. Availability and responsibility

The service can be interrupted by maintenance, network issues or provider outages. We do not guarantee uninterrupted access, a particular creative outcome, legal clearance of output or recovery of expired uploads. Preserve copies needed for your own work.

Each party is responsible for its own conduct under applicable law. To the extent legally permitted, we are not responsible for losses caused by unauthorized input use, reliance on unverified output or events beyond our reasonable control. Nothing excludes liability or consumer protections that cannot lawfully be excluded.

15. Changes and account closure

We may update these terms when features, policies or legal requirements change and will publish the updated version and date. Material changes will be communicated through an appropriate website notice; changes to paid orders remain subject to their agreed terms and applicable law.

If you do not accept an update, stop using the affected service and contact support about account closure or any eligible remaining-credit refund. Closing an account does not automatically refund a payment or erase records that must lawfully be retained.

16. Governing law, disputes and contact

These terms are governed by Singapore law, subject to mandatory protections that apply to you and cannot be excluded. Contact support first to seek resolution of a dispute; unresolved matters may be brought before a court or authority with lawful jurisdiction.

For account assistance, review appeals, privacy requests or remaining-credit refund applications, email sctm002@gmail.com. State the issue clearly and include the account email and relevant identifiers, but do not send passwords or complete payment credentials.